Order Dispatch Time

All our wedding flowers are handmade to order for you, so please allow up to 6-8 weeks for dispatch of your order, Larger orders can take up to 12-16 weeks. If you require your wedding flowers before then, please contact us so we can make sure we can make up your order in the new timescale, please note a surcharge may apply if you need to upgrade to a next day delivery option.

Returns

You can return any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.
To cancel your order you must advise us by email.
All parcels are sent back at your own risk.
We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Also the right to cancel and return for a refund does not apply to the following-:

“personalised goods or goods made to a consumer’s specification” this includes all bespoke custom orders either placed on the website or over the phone.

PLEASE NOTE: We will only accept the return of items if sent back in original unused condition.This includes any items that smell of smoke and items returned in unsuitable packaging.

Pricing & Payment

No item will be dispatched until full payment has been received and cleared by the bank. For this reason credit card or paypal payment is preferred. We take all payments via Paypal for both credit or debit card payments. Our Paypal address is paypal@sarahsflowers.co.uk

Order cancellations and refunds will be subject to a 10% administration fee.

Miscellaneous

All our artificial flower arrangements are hand made and brand new. Picture is for illustration only as all arrangements are hand made to order so picture may be slightly different to finished product.

Please note phone calls will only be taken Mon-Fri 9.30-2.30pm on 0121 722 3436

Copyright © 2004-2017 Sarah’s Flowers

All images, photographs, pictures and text used on any website owned by Sarah’s Flowers are subject to copyright law and owned in full by Jason & Sarah Read.
Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.

All images, photographs or pictures used on this website are digitally watermarked and may contain image tracking code.

All rights reserved.

Terms & conditions for ratings & reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Sarah’s Flowers. To the extent of any conflict between Sarah’s Flowers Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the Sarah’s flowers Service.

By submitting any content to Sarah’s flowers, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all “moral rights” that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

You agree to indemnify and hold Sarah’s flowers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Sarah’s flowers a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Sarah’s Flowers sole discretion. Sarah’s flowers reserves the right to change, condense or delete any content on Sarah’s flowers website that Sarah’s flowers deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. . Ratings and written comments are generally posted within two to four business days. However, Sarah’s flowers reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Sarah’s flowers, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Sarah’s flowers.

By submitting your email address in connection with your rating and review, you agree that Sarah’s flowers may use your email address to contact you about the status of your review and other administrative purposes

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