Here at Sarah’s flowers we get asked a huge amount of questions mainly via email everyday, below we have tried to answer a few of the main ones but if you can`t see the answer you require, have a look at our customers Q & A’s, drop us an email (firstname.lastname@example.org), or use our contact us form, either way we’d love to hear from you.
Yes we can. At sarahsflowers.co.uk we can mix and match any of the artificial wedding bouquets and arrangements that are on the website and add extra items such as diamantes, crystals, pearls and change any of the ribbon colours for you.
A bespoke order is for a product not that is not available on the Sarahs flowers website but that can be made to order. Not only can we make this one unique product but we can match the whole of your wedding around it, from guest buttonholes to the top table arrangement and everything else in between.
Sarah's flowers are the number 1 multi ward winning* artificial wedding flower specialists. We provide silk wedding flowers for over 5000 brides annually, and this figure continues to grow every year so we truly are the experts in all aspects of silk wedding flowers.
*Wedding ideas awards
Wedding florist of the year 2009, 2010 and 2011
(as voted for by our brides)
All our silk and artificial wedding bouquets and arrangements are handmade to order for you, so please allow 12-14 weeks for your wedding flowers to be made. If you require your flowers before this timescale please e-mail us as we can normally accommodate faster make up times for urgent orders.
We use a number of different couriers depending on the size of the order, smaller orders normally go out with Royal mail taking 2-3 working days for delivery, larger orders with go out with Myhermes, with delivery taking between 3-4 working days. We also have next day delivery options available as an extra cost option. (This is for delivery only, not the make up of orders)
Yes, some orders can be made in 72-96 hours, but you will need to e-mail us first to check we do have the time to make your order and also the flowers in stock.
Next day delivery will need to be taken as a cost option extra (£8.95).
The stems of most artificial wedding flowers have metal in the middle so you can bend the stem into the shape you need, this is then covered in the paper, card or plastic you see. Leaving the stem unwrapped will leave these metal stems exposed which can be sharp and easily catch or snag on a brides wedding dress so we never do this.
All of the items you see on our website are available to buy online. Simply click on the item you wish to buy, enter the quantity you need in the box and click ‘add to basket’. You can then go back and add additional items to your shopping basket or ‘proceed to checkout’
I`m sorry you can`t order over the phone, but you can order directly from the website or you can email us and we can send you an invoice via email, we will use PayPal to do this.
You don`t need to have a PayPal account to pay an invoice from us, but you can use any credit or debit card.
We take a lot of care packing your wedding flowers to insure that they will not get damaged. We use a brand new box and plenty of packing paper for every order.
If your parcel was to be damaged during transit then on arrival, you MUST write damaged when signing for your parcel and if the flowers inside have sustained any damage please contact us straight away.