FAQ's

Frequently asked Questions

Q, Why choose Sarah's Flowers Ltd?
A, In 2008 we provided flowers for over 7000 brides, and this figure continues to grow every year so we truly are specialists in all aspects of wedding flowers.
We can mix and match any of our website designs (which we add to almost every day) or make up something completely new based on any ideals you have,
just e-mail us at:- sales@sarahsflowers.co.uk and we can start working out your perfect wedding flowers.

Q, How long will delivery of my order take?
All  our flowers are handmade to order for you, so please allow 35 working days for dispatch of your wedding flowers,
if you require your flowers before then please add a note with your order so we can make sure your order goes out in time. 
Please note larger orders may take longer as everything at Sarah's Flowers is made to order.

Q, Are your artificial wedding flowers real?
A, No our flowers just look real, they are all artificial in either silk, foam or latex.

Q,Are you and your staff trained florists?
A, Yes i trained for 3 years, my qualifications are NVQ 1 and 2 and City and Guilds 3 and 4.
All our staff are highly trained and qualified.

Q, I have a few wedding flowers pictures that i have collected, would you be able to make them?
A, Please e-mail us your pictures and we will have a look and give you a quote.

Q, How are your parcels sent?
A, We use royal mail recored , special delivery and parcelforce 24, so all parcels will need signing for.

Q, I am getting Married very soon,can you help me?
A, Yes, all orders can be made in 72 hours, but you will need to e-mail first and delivery must be by special delivery, to make sure you wedding flowers come in time.

Q, I am unsure what colours to have for my wedding flowers, are you able to advise me?
A, Yes if you send us as much information you can, we can give you the best options available for your wedding flowers.

Q, I am worried about my  wedding flowers getting damaged in the post?
A, We take a lot of care packing our items, to insure that they will not get damaged.
Using a brand new box and plenty of packing paper for every order.
If you parcel was to be damaged on arrival,then you MUST write damaged when signing for your parcel.

Q, How should i look after my  wedding flowers, as i still have a few Months to go?
A, Keep them in a sealed box (The box they come in would be fine) away from damp, or radiators, sunlight, so a cool dry spare bedroom room would be perfect.

Q, Who should i supply buttonholes and corsages too?
A, Depending on your budget, all the guests can have buttonholes and corsages or just main wedding party.

Q, Do you ship internationally?
A, We only ship to the UK and Republic of Ireland at the moment.

Q, How can i pay?
A, The website is set up to handle payment via SagePay (Protx) who are a secure payment provider, we also accept paypal.

Q. Who are SagePay (Protx)?
A. Protx are an accredited payment service provider. Who handle your credit card transaction in a highly secure environment.
Owned by Sage they have now rebanded Protx SagePay

Q. How to make a purchase on the Sarah's Flowers website
A. Step 1:- Add your product to your basket by clicking on the "add product" button which is next to the quantity box where you can also select the amount you require.
If you have more items to purchase just continue to shop.
Step 2:- Click onto the "View Basket" button which can be found on the bottom left hand side of the web page.
Check you have all the items you require in your basket and that they are all correct.
Step 3- Click the "Checkout" button
Step 4:- Log in page
If you are a new customer or have not already registered then you will be asked at this point to register.
This just provides us with your delivery details, e-mail address and phone number in case we need to speak to you about your order.
(Please view our Privacy policy for how we use your details)
Existing customers just need to enter there e-mail address and password to log in.
Step 5:- Check your invoice and delivery address are correct, ( you can enter a different or work delivery address here if you prefer)
Then click the "Checkout" button
Step 6:- Choose your payment option...
1. Cheque or postal order 
2. Paypal account
3. Pay securely with any credit or debit card (this is the default option)
If you have any comments regarding your order please add them in to the message box at this stage.
Step 7:- Click the "Checkout" buttonhole which will then take you to our secure protx payment service provider or either of the other tow payment options depending on which one you have selected.